GENERAL Q&A

Does Ama Oats contain preservatives or artificial flavors?

Ama Oats is made with quality ingredients and focuses on delivering a natural and wholesome taste experience.

How should I store Ama Oats after opening?

Store Ama Oats in a cool, dry place and keep the pack tightly sealed after opening to maintain freshness.

Can Ama Oats be eaten hot and cold?

Yes. Ama Oats can be prepared hot as porridge or enjoyed cold depending on your preferred recipe and serving style.

Is Ama Oats available in different flavors or sizes?

No, the product is currently in its basic launch stage. Customers can contact the Ama Oats team directly for the latest product details, available options, and updates.

How can I contact Ama Oats customer support?

Customers can contact Ama Oats through the official website by visiting the “Contact Us” page and submitting a message. Support and inquiries are also available via WhatsApp, email, and social media platforms.

Does Ama Oats offer wholesale or distributor opportunities?

Yes. Businesses and retailers interested in wholesale or distribution partnerships can contact the Ama Oats team directly. Individual customers can also place orders straight from the official website.

ORDERING AMA OATS

Is it possible to purchase a single sachet?

No, single sachet purchases are not available through our website. Orders are sold in boxes, with options ranging from 1 box to 3 boxes or more depending on your preferred quantity. However, customers can visit their nearest local store to purchase individual sachets, as Ama Oats products are available nationwide.

How do I place an order on the Ama Oats website?

Simply visit the Ama Oats website, choose your preferred quantity from 1 to 3 boxes or more, add the products to your cart, and proceed to checkout. Once we receive your order, we will confirm it and have it delivered straight to your location.

What payment methods do you accept?

We accept MTN Mobile Money, Telecel Cash (Formerly Vodafone Cash), AT Money, Visa & Mastercard Credit Cards, and Bank/Wire Transfer.

Are online payments safe and secure?

Your payments are securely processed through Paystack, ensuring fast, safe, and reliable transactions every time you shop with us.

How do I change my order?

Email us regarding all changes to an order!

Do you offer delivery across Ghana?

Yes. Ama Oats delivery services are available across Greater Accra Region. For locations outside the area, arrangements can still be made depending on your delivery location.

After placing an order, can I pick it up myself or send a delivery rider to collect it on my behalf?

Yes. You can leave a note during checkout if you would like to pick up the order yourself at our HQ. You can also contact the Ama Oats team directly to arrange and book a delivery rider on your behalf.

How long does delivery take after ordering?

Delivery times may vary depending on your location, but most orders are processed and delivered within 3 business days or less.

Can I cancel or change my order after payment?

Order changes or cancellations may be possible before processing begins. Customers should contact support immediately after placing the order.

What should I do if my order arrives damaged?

Please contact customer support immediately with photos of the damaged product so the issue can be resolved quickly.

Is there a minimum quantity required for delivery?

Minimum order requirements may depend on your delivery location or wholesale request. Contact support for full details.