GENERAL Q&A

Does Ama Oats contain preservatives or artificial flavors?

Ama Oats is made with quality ingredients and focuses on delivering a natural and wholesome taste experience.

How should I store Ama Oats after opening?

Store Ama Oats in a cool, dry place and keep the pack tightly sealed after opening to maintain freshness.

Can Ama Oats be eaten hot and cold?

Yes. Ama Oats can be prepared hot as porridge or enjoyed cold depending on your preferred recipe and serving style.

Is Ama Oats available in different flavors or sizes?

No, the product is currently in its basic launch stage. Customers can contact the Ama Oats team directly through WhatsApp, email or phone call for the latest product details, available options, and updates.

How can I contact Ama Oats customer support?

You can contact Nubian Foods Ltd.(Ama Oats) scrolling to the bottom of our website and using our phone number +233 55 554 5020 or emailing us at support@nubianfoods.com. You can also reach us through WhatsApp or our social media platforms for any inquiries.

Does Ama Oats offer wholesale or distributor opportunities?

Yes. Businesses and retailers interested in ordering 50 boxes or more should contact us directly via phone call or WhatsApp at +233555545020. Alternatively, you can tap the WhatsApp chat button on the right-hand side to connect with the Ama Oats team directly for distribution partnerships.

Individual customers can place their orders conveniently through the official website.

Has Ama Oats been approved by the FDA?

Yes, Ama Oats is FDA approved. Our verification code is FDA/Ce 24-775.

ORDERING AMA OATS

Is it possible to purchase a single sachet?

No, single sachet purchases are not available through our website. Orders are sold in boxes, with options ranging from 1 box to 3 boxes or more depending on your preferred quantity. However, customers can visit their nearest local store to purchase individual sachets, as Ama Oats products are available nationwide.

How do I place an order on the Ama Oats website?

Simply visit the Nubian Foods website, choose your preferred quantity from 1 to 3 boxes or more, add the products to your cart, and proceed to checkout. Once we receive your order, we'll confirm your order, and our system will send you a confirmation notification via both email and WhatsApp. Your order will then be delivered straight to your location, or you can choose the pickup option if you prefer to collect it yourself at checkout.

What payment methods do you accept?

We accept MTN Mobile Money, Telecel Cash (Formerly Vodafone Cash), AT Money, Visa & Mastercard Credit Cards, and Bank/Wire Transfer.

Are online payments safe and secure?

Your payments are securely processed through Paystack, ensuring fast, safe, and reliable transactions every time you shop with us.

Do you offer delivery across Ghana?

At the moment, we only deliver within Greater Accra. If your delivery location is outside this area, don't worry. Once we receive your order details, we'll contact you to discuss the available delivery options and agree on a suitable delivery arrangement and fee.

You can reach us by:

WhatsApp Us
Phone: +233 55 554 5020
Email: support@nubianfoods.com

After placing an order, can I pick it up myself or send a delivery rider to collect it on my behalf?

Yes, you can pick up your order yourself by selecting the "Pick Up" option during checkout. When collecting your order, please bring your receipt or order confirmation email or WhatsApp for verification. Your order will be available for pickup at our headquarters: Weija, Ga South, Greater Accra, Ghana GPS: GS-0136-1270 Near Babona Engen Service Station.

If you'd prefer to send a courier or dispatch rider on your behalf, that's also possible. Simply provide them with our headquarters address above and your receipt or order confirmation email. Once they arrive, we'll verify the details and hand over the order to them.

How long does delivery take after ordering?

Delivery times depend on your location. Simply provide your delivery address at checkout, and our team will contact you through both email or WhatsApp to confirm the delivery fee and estimated delivery time before your order is finalized. Once confirmed, we'll process your order and arrange delivery as quickly as possible.

Can I cancel or change my order after payment?

Orders may be modified or cancelled within 1 hour of being placed, provided processing has not yet begun. If you need to make any changes, please contact our support team through WhatsApp as soon as possible. Once an order has entered processing or preparation, we may no longer be able to accommodate cancellation or modification requests.

What should I do if my order arrives damaged?

Contact customer support through WhatsApp immediately with photos of the damaged product so the issue can be resolved quickly.

Is there a minimum quantity required for delivery?

Minimum order requirements may depend on your delivery location or wholesale request. Contact support through WhatsApp for full details.