Customer Satisfaction

At Nubian Foods Ltd., we care about the quality of every Ama Oats order delivered to our customers. Because our products are food items, we follow strict safety and hygiene standards regarding returns, exchanges, and refunds.

Eligibility for Returns or Exchanges

We only accept returns or exchanges if the wrong product was delivered to you or if your order arrived damaged due to an issue on our side. To qualify, the product must remain unopened, unused, sealed, and in its original condition and packaging.

For food safety reasons, we cannot accept products that have been opened, tampered with, consumed, or damaged after delivery.

Damaged or Incorrect Orders

If you receive a damaged item or the wrong product, please contact us as soon as possible after delivery with clear photos and your order details. Once reviewed and approved, we may offer a replacement, exchange, or refund depending on the situation.

Non-Returnable Items

Opened food products, used items, and products damaged after delivery are not eligible for refunds or exchanges. We reserve the right to decline requests that do not meet our return conditions.

Refund Process

Approved refunds will be processed through the original payment method used during checkout. Processing times may vary depending on your payment provider or bank.

Contact Support

If you experience any issues with your order, please reach out to our support team through the contact options available on our website. We are always ready to help and make things right where possible.